Technical Support

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NEi Software Customer Support is comprised of maintenance, enhancements, and support including:

• Web Based Support
• Email Support
• Telephone Support
• Mentoring Support
• Maintenance Updates
• Version Updates
• Consulting Services

Web Based Support

Web Based Support includes unlimited access to the NEi Nastran Customer Knowledge Base which contains:Tutorials, White papers, Documentation, and more.

Email Support

Email Support is a 24 hour turnaround service. The scope is limited to installation issues and dealing with documentation errors or product defects. Customers will be given an inquiry number to track progress and resolution. [Contact Technical Support]

Telephone Support

Telephone Support is available 7AM - 5PM PST. The scope is limited to installation issues and dealing with documentation errors or product defects. Call (714) 899-1220, then dial extension 2 for technical support.

Mentoring Support

Mentoring Support provides advice to customers on finite analysis techniques, analysis strategy, meshing, model debugging, and more. Both telephone and priority email support is provided. Customers can send in models for debugging setup and meshing issues. Mentoring Support can be purchased in 5 and 15 hour blocks. Mentoring hours are not charged for support with installation issues and dealing with documentation errors or product defects. See below for technical support contact info.

Maintenance Updates

Maintenance Updates include documentation corrections and bug fixes. They are provided free of charge to all customers for the version they have purchased. Customers are notified automatically when new updates are available through an automatic update service. Updates are provided via download and can also be ordered on DVD for a small fee.

Version Updates

Version Updates are new releases with significant enhancements and additional functionality. Customers are notified automatically when new updates are available through email and an automatic update service. Updates are available via download and can also be ordered on DVD for a small fee.

Consulting Services (Additional charge)

Consulting Services include complete analysis of your projects from start to finish. Services include geometry creation from CAD drawings, model generation and analysis. Results interpretation and design guidance in the form of a detailed report is provided along with all analysis models and data. [more]

Contact Technical Support

Phone:	(714) 899-1220
Fax:	(714) 899-1369
Email:	tech@neisoftware.com
Address:	5555 Garden Grove Blvd., Ste. 300 Westminster, CA 92683-1886 USA

Software Registration

It is important that all customers register their software. Registration ensures access to full technical support and product updates (if a support plan was purchased). Please register your software online.